Krystal Cancun Hotel

Blvd. Paseo Kukulcan Km 9 Lotes 9 Y 9A, Cancun, Mexico, 77500  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Krystal Cancun Hotel

Free Wi-Fi

Free Wi-Fi in public areas

Parking

On-site parking

Luggage storage
24-hour

Late check-in

24-hour check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

Restaurant buffet

Swim-up bar

Cafe

Snack bar

Coffee shop

Shuttle

Paid city shuttle

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Private swimming pool

Overview

The 4-star Krystal Cancun Hotel is set just 4.0 km from Mercado 23, Museo de Arte Popular Mexicano and Mercado 28. The hotel occupies 8 floors and was renovated in 2012.

The property is conveniently placed in the middle of Cancun. There are bars, golf courses and nightclubs in the area.

The venue is a short walk to boutiques, a mall and a market.

The hotel's prime location offers to get to Cancun International airport in 20 minutes by car.

Rooms

This attractive hotel comprises of king studio, romantic king room and leisure king room with Mexican décor and such comforts as television with satellite channels, an iron with ironing board, climate control, cable TV with on-demand movies and a balcony as well as large bathrooms. Guests will enjoy views of the Caribbean Sea from their rooms. The contemporary rooms come with a breathtaking view of the lagoon.

Eat & Drink

A buffet breakfast is offered at the restaurant. At the air-conditioned restaurant guests can enjoy authentic cuisine. The Poolside bar features billiards and a terrace. Guests can dine at Casa Rolandi Cancun and Beach House located within 10 minutes' walk away.

All visitors are offered a full breakfast for a fee. 

Services

There are such business facilities as a business corner, a conference room and a banqueting hall on the premises.

Relax

Krystal Cancun Hotel also has a mini club, a play area and cribs for guests travelling with children. The hotel offers a gym and a fitness center available on site.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Free public parking is possible on site.

Year renovated:   2012.  Number of floors:   8.  Number of rooms:   453.

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Facilities

General

  • Non-smoking property
  • Free Wi-Fi in public areas
  • On-site parking
  • Safe deposit box
  • 24-hour check-in
  • 24-hour reception
  • Late check-in
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • 24-hour security
  • Air conditioning in public areas
  • Children are welcome
  • Luggage storage
  • Private beach
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Sundry/Convenience store
  • Gift/Newsstand
  • Hairdresser
  • Beauty salon
  • Coffee shop
  • Executive/club floor
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness center
  • Wind surfing
  • Scuba diving
  • Water skiing
  • Tennis court
  • Volleyball
  • Golf course
  • Billiards/ Pool tables
  • Table tennis

Services

  • Paid city shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Medical facilities service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • All inclusive
  • Paid breakfast
  • Restaurant buffet
  • Cafe
  • Swim-up bar
  • Poolside snack bar
  • Snack bar

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Paid babysitting/ Child services
  • Children's pool
  • Children's play area
  • Paid kids club

Leisure facilities

  • Private swimming pool
  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Beach towels
  • Aqua park
  • Live entertainment
  • Sun terrace
  • Garden area
  • Television in lobby
  • Spa & wellness center
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Reflex massage

Room view

  • Sea view
  • City view
  • Ocean view

Room facilities

  • In-room air conditioning
  • Heating
  • Paid in-room safe
  • Mini-bar
  • Soundproofed rooms
  • Connecting rooms
  • Terrace
  • Fireplace in room
  • Tea and coffee facilities
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Shared bathroom
  • Steam shower
  • Bathtub
  • Hair dryer
  • Room toiletries
  • Lighted makeup mirror
  • Bathroom telephone

Self-catering

  • Kitchen

Media

  • Flat-screen TV
  • Internet television
  • Paid movies/Video
  • International calls
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Policies

Check-in

  • from  3 pm

Check-out

  • until  12 pm

Children and extra beds

  • All children under the age of 12 may stay free of charge when using existing bedding. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Krystal Cancun Hotel Cancun location
Show big map »

Hotel Address:

Blvd. Paseo Kukulcan Km 9 Lotes 9 Y 9A, Cancun, Mexico, 77500

Get directions
City Center
  • Cancun
    10.9 km
Airports
  • Cancun International (CUN)
    17.6 km
Restaurants
  • Casa Rolandi Cancun (cuisine: Italian, International, Swiss)
    560 m
  • Beach House
    610 m
Beaches
  • Forum Beach Cancun
    280 m
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2012
  • Number of floors:
    8
  • Number of rooms:
    453

Hotel Awards

MexicanHOTEL AWARDSRecommendedCancunKrystal Cancun

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge

Rooms and availability

Krystal Cancun photos Room
Club Twin Room
Ocean view
  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds, 1 Double bed, Sleeping arrangements for 4 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Bathtub
    • Balcony
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Work desk
  • Fireplace
  • Ironing facilities
  • Storage space
  • Connecting room
  • Newspapers
  • Telephone
  • Bathroom:Bathroom
  • Bathtub/shower combination
  • Hair dryer
  • Phone in bathroom
  • Dining:Mini-bar
  • Media:Satellite TV
  • Wake up service
  • Radio
Room Description:

Standard|Twin Room Club (Without Breakfast)

Krystal Cancun photos Room Krystal Club Krystal Club King
Club King Room
Ocean view
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Bathtub
    • Balcony
    • + More
  • General:Wi-Fi
  • Fireplace
  • Ironing facilities
  • Storage space
  • Connecting room
  • Newspapers
  • Direct dial phone number
  • Bathroom:Bathtub/shower combination
  • Hair dryer
  • Phone in bathroom
  • Media:Television
  • Wake up service
  • Radio
Room Description:

Standard|Club Room, Ocean View (1 King Bed)

Krystal Cancun photos Room
Twin Room
City view
  • Room size:

    34 m²

  • Max occupancy:

    5 persons

  • Bed type:

    2 Single beds, 1 Double bed, 2 Double beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Fireplace
    • Bathtub
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Heating
  • Facilities for disabled
  • Terrace
  • Work desk
  • Ironing facilities
  • Storage space
  • Tiled/marble floor
  • Connecting room
  • Newspapers
  • Telephone
  • Bathroom:Bathroom
  • Bathtub/shower combination
  • Hair dryer
  • Phone in bathroom
  • Toilet
  • Bedding:Cribs available
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Satellite TV
  • Wake up service
  • Radio
Room Description:

Standard|Double Room - All Inclusive. Standard-All Inclusive-Standard

Krystal Cancun photos Exterior Hotel information
Leisure King Room
City view
  • Room size:

    32 m²

  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Fireplace
    • Bathtub
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Work desk
  • Ironing facilities
  • Storage space
  • Connecting room
  • Newspapers
  • Telephone
  • Bathroom:Bathroom
  • Bathtub/shower combination
  • Hair dryer
  • Phone in bathroom
  • Dining:Mini-bar
  • Media:Television
  • Wake up service
  • Radio
Room Description:

Standard|Standard 1 King Size Bed All Inclusive

King Studio
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
  • Bedding:Sofa bed
  • Dining:Kitchen unit
Room Description:

Standard|1 King, 1 Sofa Bed - Non-Smoking - Studio with Kitchen - Ocean View

Quadruple Room
  • Max occupancy:

    2 persons

  • Bed type:

    Sleeping arrangements for 4 persons

  • Check Prices
Krystal Cancun photos Room
Romantic Room
Ocean view
  • Room size:

    31 m²

  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed, 1 Double bed, 1 Super King-size bed

  • Check Prices
  • Room Facilities:
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Ironing facilities
  • Telephone
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Dining:Mini-bar
  • Media:Pay TV
Room Description:

Standard|Krystal Romantic

Krystal Cancun photos Room
Romantic King Room
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
Room Description:

Check in 3:00 p.m. Max capacity 2 People Check out 12:00 p.m. Bedding 1 King size bed Room view Ocean view Services Air Conditioning Balcony/Terrace Bath robes Cable/Satellite Coffee Maker Cribs Available Extra Beds Available Hair dryer Iron Ironing board Minibar Makeup Mirror Flat Panel TV Safe Deposit Box Shower Slippers Smoke Detectors Fire Sprinklers Telephone Wake up calls Wireless Internet

Family Room
Sea view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 2 Single beds, Sleeping arrangements for 4 persons

  • Check Prices
Room Description:

Standard|Family Room + Breakfast

Krystal Cancun photos Room
Family Studio
Sea view
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed, 1 King-size bed and 1 Sofa bed, Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Work desk
  • Ironing facilities
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Dining:Mini-bar
  • Media:Satellite TV
Room Description:

Standard|Family Studio All Inclusive

Superior Room
Sea view
  • Max occupancy:

    3 persons

  • Bed type:

    2 Single beds or 1 Double bed

  • Check Prices
  • General:Terrace
Room Description:

DOUBLE/TWIN SUPERIOR SEA VIEW (2AD+2CH). ALL INCLUSIVE. Standard rate

Krystal Cancun photos Exterior Hotel information
Deluxe Room
Ocean view
  • Max occupancy:

    6 persons

  • Bed type:

    1 Double bed, 2 Single beds or 1 Double bed, Sleeping arrangements for 4 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Fireplace
    • Bathtub
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Terrace
  • Work desk
  • Ironing facilities
  • Storage space
  • Connecting room
  • Newspapers
  • Telephone
  • Bathroom:Bathroom
  • Bathtub/shower combination
  • Hair dryer
  • Phone in bathroom
  • Dining:Mini-bar
  • Media:Satellite TV
  • Wake up service
  • Radio
Room Description:

Deluxe Room Ocean View. BED & BREAKFAST

Krystal Cancun photos Room Deluxe King
Deluxe King Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Fireplace
    • Bathtub
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Ironing facilities
  • Storage space
  • Connecting room
  • Newspapers
  • Direct dial phone number
  • Bathroom:Bathtub/shower combination
  • Hair dryer
  • Phone in bathroom
  • Dining:Mini-bar
  • Media:Television
  • Wake up service
  • Radio
Executive Double Room
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed or 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
Room Description:

Deluxe|2 Double or 1 King - Non-Smoking - Executive - Ocean View

Executive King Room
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
Room Description:

Deluxe|1 King - Non-Smoking - Executive - Ocean View

Honeymoon Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Standard|Honeymoon + Breakfast

Luxury Room
Sea view
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Deluxe|Double Luxury Ocean View

Krystal Cancun Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

Click the hotel to go to the main hotel page.

Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

What's nearby

Places of interest

  • The City Nightclub400 m

Convention centers

  • Cancun Convention Center300 m

Shopping areas

  • La Isla Shopping Mall3.3 km
  • Kukulcan Mall4.2 km

Monuments and Landmarks

  • Coco Bongo200 m

Theaters

  • Backstage Theatre4.6 km

Local attractions

  • Wet'n Wild Cancun2.0 km
    Blvd Kukulkan Km. 25, Cancun
  • Museo Sensorial del Tequila3.8 km
    Blvd. Kukulcan km 12.5, zona hotelera, Cancun
  • Museo de Arte Popular Mexicano4.0 km
    Blvd. Kukulcan Km 4, Cancun
  • Playa Tortugas2.6 km
    Km 6.5, Cancun
  • Playa Marlin3.9 km
    CancunMexico

Near the hotel

  • Dolphinaris Cancun270 m
    Blvd. Kukulkan km.25 Zona Hotelera, Cancun
  • Plaza Isla360 m
    Zona Hotelera, Cancun
  • Forum Beach Cancun280 m
    Blvd. Kukulcan km 9 Zona Hotelera, Cancun

Restaurants nearby

  • Casa Rolandi Cancun560 m

    Address: Av. Kukulcan Km. 13.5
    Phone: 998 883 2557

    81% likes this, based on 283 reviews
    Cuisine: Italian, International, Swiss
    Price Range: CAD 37 - CAD 49

  • The Surfin Burrito750 m

    Address: Kukulcan Blvd. Km 9.5
    Phone: 8 83 00 83

    74% likes this, based on 568 reviews
    Cuisine: Mexican

  • Beach House610 m

    Address: Blvd. Kukulcan KM 12 Zona Hotelera
    Phone: 9988812664

    83% likes this, based on 30 reviews
    Price Range: CAD 27 - CAD 51

Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2012
  • Number of floors:
    8
  • Number of rooms:
    453

Hotel Awards

MexicanHOTEL AWARDSRecommendedCancunKrystal Cancun

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge

Hotels nearby
Aloft Cancun Hotel
4 stars
0.2 km
Riu Cancun Hotel
5 stars
0.5 km
Hotel Nyx Cancun
4 stars
3 km
Me Cancun Hotel
5 stars
3 km
Real Inn Cancun
4 stars
4 km
Cities nearby

Krystal Cancun Reviews

Guest reviews are submitted by our customers after their stay at Krystal Cancun

Average guest rating

7.0out of 10
Very good
Based on 110 reviews

Rating by category:

Location
9.2
Rooms
8.0
Service
8.8
Value
8.6

Guest reviews

  • Group of friends
    7.8

    Cool place ... Really close to the best clubs in Cancun ... Nice pool ... The staff is ok, but really concern about tips (propina). If you dont give it, they treat you really bad, everywhere (pool bar, room service, etc). In the end, the hotel really worth its value ... Good cost/benefit.

  • Older travelers
    8.8

    excelente relacao custo x beneficio. localizacao privilegiada. a estrutura do hotel, a praia em frente, bem como todos os restaurantes, bares, lojas e boates perto do hotel atendem a necessidade do viajante em cancun. voltaria novamente.

  • Single
    3.2

    Es un hotel sucio. This is a filthy hotel. Severely understaffed. Hosted a major Spring Break organization - drunk students all over the place and at the same time families with young children. How greedy can you get? Choose your market.

  • Older travelers
    7.4

    Did not know that spring break had started...lots of kids from Canada and of course it was noisy...would probably be fine at some other time of the year.

    Band stand on beach outside of hotel blasting music from 11am to 4:30pm...Our original room was next to a loud night club but were able to move to another room in the high rise building.

  • Couple
    9.2

    Great location, nice rooms, value for the money, and the staff is very gently. i recommed this hotel for younge couples, familys,

    i little bit difficult to find ice.

  • Single
    10.0

    The view from my room and the friendliness of everyone who works there.

    The room I was in smelled like it had a mildew problem (#1453). Stinky!!

  • Older travelers
    9.6

    The continal Breakfast could hve been better but in general all was plesant

  • Couple
    7.8

    The beach and the swimming pool.

    You need to tip at all times. Swimming pool was being repaired during the last days of our trip. My adivce: go for all inclusive.

  • Family with children
    7.8

    Rate was excellent (got a sale on Booked.net) Fantastic location Clean room

    Needs some TLC

  • Older travelers
    8.2

    Excellent location, sandy beach, shopping and eating area. All rooms facing the beach and only sea sound comes to rooms. Very good restaurant with big variety of food. Breakfast is big and rich including many fruits and health’s drinks as well as Mexican, European and International cuisines. Internet available in rooms, lounges swimming pool. Today Internet is not luxury but daily need

    Total price for hotel is very reasonable but cost of food (breakfast, lunch and dinner) are too high compare to restaurants around hotel. Meat is definitely not the stronger side of chef, usually meat was thin and dry Damp smell was staying in the room regardless if the room was open or ac was on the whole day and the smell was mainly from matrass!

  • Single
    6.6

    -The location is absolutely the best. Great beachfront and 200-500 meters from all the bar, disco and restaurant action, shops etc etc. -One of the three buildings of this hotel seems to be new (but I did not there)

    -There was mildew smell in my room and general wetness. -The bathroom sink or faucet was leaking and there was some water on the bathroom floor all the time, which I counteracted by putting towels. -My room was facing the back of a restaurant. They should charge less for those rooms. - Upon arrival the cable was off the TV and could not be connected without moving some furniture around. The TV remote control was not functioning. The refrigerator was not functioning. Somebody fixed the TV remote after I complained. I had stuck a paper on the refrigerator door `NO FUNCIONA` and moved it away from its location to be noticed , but it took three days before repair. -They hard sell RCI time-share disguised as vacation club, in the hotel and tried to entice me to go for a 90 minute meeting and offering a free tour to Isla Mujeres...but I did not bite.

  • Couple
    10.0

    If you buy a Club room, you are getting check in and check out without any queue. Also I loved breakfasts on 8th floor with a fabulous sea view.

    The music during the night was a bit loud because of Coco Bongo and other night clubs around. But it was not a big deal for us.

  • Single
    5.0

    It was close to the Cancun conference center. The internet was free in the room.

    The hotel is badly in need of a make-over - the hotel looks and feels "tired" - the management in my opinion need to spend money on upgrading the hotel. Tour operators in Cancun told me this was once a good hotel, but they agreed with my assessment that the hotel needs some money spent on it. In terms of specific points: some of the lifts did not work well; the cleaning in public areas left a lot to be desired; the hotel would not call a shuttle bus to the airport for me (I had to pay for a more expensive taxi ride); I felt the staff in general could have had a more helpful attitude.

  • Couple
    8.8

    The Krystal Cancun was a great price and a great location near all the action.

  • Group of friends
    8.8

    Location was great, rooms were large, and the beach was beautiful

    Any time I had to deal with the front desk, there was an issue. Customer service at the hotel was horrendous.

How to reach hotel

hotel Krystal Cancun Hotel Cancun location
Show big map »

Hotel Address:

Blvd. Paseo Kukulcan Km 9 Lotes 9 Y 9A, Cancun, Mexico, 77500

Get directions
City Center
  • Cancun
    10.9 km
Airports
  • Cancun International (CUN)
    17.6 km
Restaurants
  • Casa Rolandi Cancun (cuisine: Italian, International, Swiss)
    560 m
  • Beach House
    610 m
Beaches
  • Forum Beach Cancun
    280 m
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2012
  • Number of floors:
    8
  • Number of rooms:
    453

Hotel Awards

MexicanHOTEL AWARDSRecommendedCancunKrystal Cancun

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge